These Terms of Service (“Terms”) govern your use of the website, patient portal, and related online services (collectively, the “Services”) offered by Vein & Vascular in Las Cruces (“we,” “our,” or “us”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Acceptance of Terms

By clicking “I Accept,” creating an account, booking an appointment online, or otherwise using our Services, you confirm that you:

Have read and understand these Terms, including our Privacy Policy.

Are at least 18 years of age or the legal guardian of a patient using the Services;

Agree to comply with all applicable laws and regulations when using the Services.

If you are using the Services on behalf of another person or an organization (for example, as a caregiver or medical office referring a patient), you represent that you have the authority to accept these Terms for them.

2. Our Services

Vein & Vascular in Las Cruces provides:

Information about vein and vascular conditions and treatment options for educational purposes;

Online tools, such as symptom questionnaires and self-screenings, to help determine if you may be a candidate for treatment;

Appointment scheduling, including in-office and telemedicine options;

A secure patient portal where you can view records, communicate with our staff, and manage appointments;

Online payment options for certain services or products.

Important: Information on our website and Services is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider for medical concerns.

3. No Emergency Care

Our Services are not intended for medical emergencies.
If you are experiencing a medical emergency (for example, sudden leg swelling, severe pain, chest pain, or shortness of breath), call 911 or go to the nearest emergency room immediately.

4. Patient Privacy & HIPAA

We respect and protect your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

When you provide personal or medical information to us, it is handled according to our Privacy Policy which explains how your information may be used or shared for treatment, payment, and healthcare operations.

For certain services, we may act as a “business associate” on behalf of other healthcare providers. In those cases, your information is governed by our agreements with those providers and their Notice of Privacy Practices.

5. Communications & Consent

By providing your phone number or email, you consent to receive:

Appointment reminders (calls, texts, or emails);

Updates related to your care (such as instructions, follow-ups, or treatment-related messages);

Informational messages about our services, if you have opted in.

Some messages may be sent using automated technology. You may opt out of non-essential marketing messages at any time by replying “STOP” to text messages or by using the unsubscribe link in emails. Your decision to opt out will not affect your ability to receive care.

6. Accounts & Registration

Some features, such as appointment scheduling or accessing the patient portal, may require an account.

You agree to provide accurate and up-to-date information when creating an account.

You are responsible for keeping your login credentials confidential and for all activity under your account.

If you suspect your account has been compromised, notify us immediately at vein-vascular.com

7. Payments & Financial Responsibility

Some services or products may require payment.

Prices are shown in U.S. dollars and are subject to change. We will notify you of fees before you complete any transaction.

You authorize Vein & Vascular in Las Cruces to charge the payment method you provide for any services or products you purchase.

If your insurance plan is billed, you remain responsible for any amounts not covered by your insurance.

8. Changes to Pricing or Services

We may update pricing, add new services, or discontinue certain offerings.
We will make reasonable efforts to provide notice of changes when they affect your account or scheduled services.

9. Technology Use & Limitations

While we strive to keep our Services secure and available:

We cannot guarantee that the Services will be uninterrupted or error-free.

You are responsible for ensuring that your device and internet connection are secure and compatible with our Services.

We may limit or suspend access to our Services for maintenance, upgrades, or security reasons.

10. Medical Disclaimer

The information available through our Services:

Is for general education and convenience only;

Does not replace medical evaluation, diagnosis, or treatment by a licensed healthcare provider;

Should not be used for self-diagnosis or to delay seeking professional care.

Always contact a qualified healthcare professional for advice about your specific condition or treatment.

11. Dispute Resolution & Arbitration

If a dispute arises relating to these Terms or your use of our Services:

You agree to resolve the dispute through binding, individual arbitration rather than in court.

You and Vein & Vascular in Las Cruces each waive the right to a jury trial or to participate in any class-action lawsuit.

Certain small claims or disputes that qualify under applicable law may still be brought in small claims court.

12. Termination of Access

We may suspend or terminate your account or access to our Services if you violate these Terms or use the Services inappropriately (e.g., providing false information, unauthorized access, or misuse of our content).

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, technology, or our services. If changes are significant, we will post the updated Terms and indicate the “Last Updated” date. Continued use of the Services means you accept the updated Terms.

14. Contact Information

If you have questions about these Terms or our Services, you may contact us at:

Vein & Vascular in Las Cruces